Return & Refund Policy

IMPORTANT: We are happy to offer our customers a 60 day results guarantee. 
Please be sure to send us your item(s) back in full accordance with our Return Policy:
We are happy to offer our customers a 60 day results guarantee.
For returns WITHIN 60 days:
Start your free return process by contacting our
 Refunds will be issued to the original form of payment.
For returns AFTER 60 days:
Customers must pay for a return label.
Refunds are issued to the original form of payment and members are responsible for returning shipping costs.
**All returns are subject to a 15% restocking/disposal fee.
*Because of the nature of our business and products, we are unable to restock or resell any unopened/opened items. Returns are processed within 5-7 days after your items are delivered to us.
Damaged, defective, or incorrect items must be reported within 7 days of delivery with picture attached.

Opened or unopened product are eligible for a return

**Return drop-offs are NOT accepted at our warehouse.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, please allow 3-5 days for delivery due to the delays and/or lack of scanning within delivery carriers for efficiency in this heightened period. If it still has not arrived after 5 days, please contact NORTEX within 10 days to file a claim.
NORTEX is not responsible for packages that have been reported stolen, lost or misplaced if carrier marks delivered and is not obligated to issue refund or store credit for these packages.
NORTEX is willing and happy to assist in finding the best solution to get the product to the recipient.
With limited exceptions, we do not provide prepaid return labels in these instances. Customers are responsible for covering shipping costs to return the items. Returned-to-Sender or Refused packages will be restocked and you will be issued a refund in the original form of payment if the address was entered correctly.
*No tampering of the address is possible on the label from any in house representative*
We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Once a return is initiated and/or your return label has been printed, your items have 7 days to arrive at your local carrier/postal office to send back to our distribution center in Camarillo, California. If your items do not arrive within that timeframe, NORTEX is within its rights to cancel the return.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
-An irregular or excessive returns history
-An irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or
-Potential fraudulent or criminal activity.
All items sent to our Warehouse will be discarded upon receipt.