If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, please allow 3-5 days for delivery due to the delays and/or lack of scanning within delivery carriers for efficiency in this heightened period. If it still has not arrived after 5 days, please contact Shower Envy within 10 days to file a claim.
Shower Envy is not responsible for packages that have been reported stolen, lost or misplaced if carrier marks delivered and is not obligated to issue refund or store credit for these packages.
Shower Envy is willing and happy to assist in finding the best solution to get the product to the recipient.
RETURNED-TO-SENDER & REFUSED PACKAGES:
With limited exceptions, we do not provide prepaid return labels in these instances. Customers are responsible for covering shipping costs to return the items. Returned-to-Sender or Refused packages will be restocked and you will be issued a refund in the original form of payment if the address was entered correctly.
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center.
ShowerEnvy is not responsible for returns until they reach our Distribution Center in Camarillo, California. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, ShowerEnvy is able to refuse issuing store credit for your return.
All returns must have EXACTLY what was in the original purchase and / or selected as agreed with our customer support. Any items missing will cause a fault in the return and is subject to ShowerEnvy's discretion to process a refund on any kind.